Return Policy
At 3D GDLJ, we strive to provide an excellent shopping experience. Since we sell digital downloadable files, our return policy is flexible but limited. Here are the details:
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Digital Products: As the products we offer are digital files, they cannot be returned unless there is a technical issue with the product (e.g., file corruption or inability to open the file).
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Return Window: You can request a return for a digital product within 30 days from the date of purchase if you encounter any technical issues with the file.
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Process:
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If you experience any issues with the product, please contact our support team at hello@3dgdlj.com as soon as possible.
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Your issue will be reviewed, and if a technical problem is identified, we will either issue a full refund or provide an alternative file.
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Exemptions: Digital products that have been successfully downloaded cannot be returned if they are working as intended.
We are always here to help! If you have any questions about our return policy or the product you purchased, feel free to reach out to us!